Terms and Conditions

By creating an account, accessing, or using the Velin platform (the “Service”), you agree to be bound by these Terms and our Privacy Policy.

You must be at least 18 years old to use the Service. By using Velin, you confirm you meet this age requirement.

If you do not agree to these Terms, do not use the Service.

Velin Tech Pty Ltd is an Australia-based company. Velin operates a two-sided platform that connects fitness coaches and service-based organisations (“Coaches”) with clients who book sessions through the Velin mobile app (“Clients”).

Velin is a platform. We are not a party to the booking or coaching relationship between you and any Coach you book through the Service. Velin does not provide fitness, medical, or health advice.

• Eligibility. You must be 18 or older and legally able to enter into a binding contract.
• Accurate information. You agree to provide accurate, current, and complete information when registering and to keep that information up to date.
• One account per person. You may not create more than one account for yourself.
• Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity on your account, including device-level security.
• Suspension. We may suspend or terminate accounts that violate these Terms.
• Account deletion. You may delete your account at any time. See how to exercise your rights in our Privacy Policy.

You agree not to:

• Use the Service for any illegal or unauthorised purpose.
• Impersonate another person or misrepresent your identity.
• Scrape, copy, reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Interfere with or disrupt the Service, including via denial-of-service attacks, spam, or malware.
• Harass, abuse, threaten, or otherwise mistreat other users, whether Clients or Coaches.
• Post or transmit content that is hateful, harmful, discriminatory, sexually explicit, defamatory, or otherwise illegal.
• Bypass Velin's payment systems by arranging or accepting off-platform payment for bookings discovered through the Service.
• If you are a Coach, you must accurately represent your qualifications, certifications, and the services you offer.

Velin connects you with independent Coaches. We do not provide coaching services ourselves.

• Coaches are independent professionals. They are not employees, agents, partners, or contractors of Velin.
• Velin does not vet, certify, endorse, or guarantee the qualifications, credentials, or background of any Coach.
• Velin is not responsible for the quality, safety, legality, or outcome of services provided by any Coach.
• Any dispute about coaching services, conduct, or content is between you and the Coach.
• Velin provides tools — booking, payments, scheduling, and communication — but the underlying coaching services are between you and the Coach.

• Each booking made through the Service forms a contract for services between the Client and the Coach. Velin is not a party to that contract.
• Velin charges a platform fee on each booking (currently 10% of the booking price). We may change this fee with reasonable advance notice.
• For clients (people booking sessions): Payments are processed by Stripe Payments Australia Pty Ltd. By making a payment through the Service, you agree to the Stripe Services Agreement and acknowledge Stripe's Privacy Policy. Velin does not see or store your full card number.
• For coaches (people receiving payouts): By accepting payouts via Stripe Connect, you enter into a separate agreement with Stripe under the Stripe Connected Account Agreement and the Stripe Services Agreement. Stripe is your service provider for payouts and KYC/AML; Velin is not a party to that agreement.
• Coaches receive payouts directly from Stripe to their connected bank account, less the Velin platform fee and any applicable Stripe fees.
• Currency, taxes (including GST/VAT/sales tax), invoicing, and tax reporting on coaching services are the responsibility of the Coach.

• Each Coach may set their own cancellation and refund policy. That policy is displayed at the time of booking.
• Refunds are processed according to the Coach's policy. Velin will facilitate the refund through Stripe to the original payment method.
• Velin retains the platform fee on refunded bookings to cover payment-processing costs, except where required by law.
• If you have a dispute about a booking, contact the Coach first. If the dispute is not resolved, contact support@velinfitness.com.
• Australian Consumer Law refunds. Where a payment is refunded due to a major failure of the service under the Australian Consumer Law (or an equivalent non-excludable consumer right in your jurisdiction), Velin will refund the full amount including the platform fee.
• Chargebacks. If a payment is reversed by your bank or card issuer (a ‘chargeback’), the disputed amount may be debited from the relevant Coach's connected Stripe account in line with the Stripe Connected Account Agreement. Velin may pass through any related fees Stripe charges. Coaches and Clients agree to reasonably cooperate with Velin and Stripe in resolving chargeback disputes.

• We may add, modify, or discontinue features of the Service at any time.
• We aim for high availability but do not guarantee that the Service will be uninterrupted, error-free, or always available.
• Where reasonably practicable, we will communicate scheduled maintenance in advance.
• Except as required by applicable consumer protection law, we are not liable for downtime, data loss, or service interruptions.

• Velin owns all rights in and to the Service, including the code, design, trademarks, logos, and content we create.
• Coaches retain rights to the content they create (such as session names, descriptions, and photos they upload).
• By posting content to the Service (for example, your photo or bio), you grant Velin a non-exclusive, worldwide, royalty-free, sublicensable licence to use, host, store, display, and distribute that content for the purpose of operating, providing, and promoting the Service. This licence terminates when you delete the relevant content from the Service, except for copies already shared with a Coach or other user, anonymised analytics derived from the content, and any backup copies retained for legal or technical recovery purposes.
• You must not infringe Velin's or anyone else's intellectual property rights.
• Feedback. Any feedback, suggestions, ideas, or improvements you submit about the Service may be used by Velin without restriction or compensation.
• Reporting infringement. To report copyright or trademark infringement of content posted to the Service, email legal@velinfitness.com with: (1) identification of the work claimed to be infringed, (2) identification of the allegedly infringing material, (3) your contact details, (4) a good-faith statement that the use is not authorised, and (5) a sworn statement that the information is accurate. We will respond promptly and may remove infringing content.

• You are responsible for any content you post on or through the Service, including profile information, photos, and messages.
• We may remove or restrict content that we reasonably believe violates these Terms or applicable law.
• Velin does not endorse user content. Views expressed by users are their own.
• To report inappropriate content or behaviour, contact support@velinfitness.com.

The Service connects you with fitness professionals. Velin does not provide medical, health, or fitness advice.

• Always consult a qualified medical professional before beginning any new exercise programme, particularly if you have a pre-existing medical condition, an injury, are pregnant, or are taking medication.
• You assume all risks associated with physical exercise, including risk of injury.
• Coaches' advice and instruction are their own. Velin makes no representation or warranty about the safety, appropriateness, or effectiveness of any Coach's programme for you.
• If you experience pain, dizziness, shortness of breath, or any other symptom of concern during exercise, stop immediately and seek medical attention.
• Release. To the maximum extent permitted by law (and subject to the Australian Consumer Law section below), you release Velin and its officers, employees, and agents from claims arising out of injury, illness, or property damage suffered in connection with any session booked through the Service, except to the extent caused by Velin's wilful misconduct or negligence. This release does not extend to claims against the Coach providing the session, which remain available to you under applicable law.

The Service relies on third-party providers. By using the Service, you acknowledge and agree to their terms:

• Stripe — payments and payouts. Stripe Services Agreement.
• Clerk — authentication and account management. Clerk Terms of Service.
• Apple App Store and Google Play — app distribution. Their respective terms apply when you access the Service through the mobile app.

Velin is not responsible for third-party services and is not liable for their acts or omissions, except as required by law.

• The Service is provided on an “as is” and “as available” basis without warranties of any kind, except as required by applicable consumer protection law.
• To the maximum extent permitted by law, Velin's total aggregate liability to you for any claim arising out of or relating to the Service is limited to the platform fees you paid to Velin in the 12 months preceding the claim.
• To the maximum extent permitted by law, Velin is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.
• Nothing in these Terms excludes or limits liability for wilful misconduct, fraud, or any other liability that cannot lawfully be excluded.
• See the Australian Consumer Law section below for non-excludable consumer guarantees.

Where the Australian Consumer Law (ACL) applies, you have certain non-excludable consumer guarantees, including guarantees that services will be provided with due care and skill and will be reasonably fit for purpose.

Nothing in these Terms excludes, restricts, or modifies any right or remedy under the ACL or any other applicable law that cannot lawfully be excluded, restricted, or modified.

These Terms must be read consistently with the ACL. Where any provision of these Terms conflicts with a non-excludable consumer guarantee, the consumer guarantee prevails.

• You may stop using the Service and delete your account at any time. See how to delete your account.
• We may suspend or terminate your account for material breach of these Terms with reasonable notice, or immediately for serious violations (such as fraud, abuse of other users, or conduct that puts the Service or its users at risk).
• Termination does not relieve you of any payment obligations for services already delivered before termination.
• The following sections survive termination of these Terms or termination of your account: §6 (payment obligations for services already delivered), §9 (Intellectual property), §13 (Disclaimers and limitation of liability), §14 (Australian Consumer Law notice), §16 (Indemnification), §18 (Governing law and dispute resolution), §19 (Severability and entire agreement), and any provision that by its nature is intended to survive.

You agree to indemnify and hold Velin (and its officers, employees, and agents) harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your breach of these Terms;
• your use of the Service in violation of applicable law;
• your content, conduct, or interactions with other users.

This obligation does not apply to claims caused by Velin's own wilful misconduct or negligence.

• We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law.
• For material changes, we will notify you by email and in-app at least 30 days before the changes take effect.
• Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
• The “Last updated” date at the top of this page reflects the most recent revision.

• These Terms are governed by the laws of Victoria, Australia.
• Before bringing a formal dispute, please attempt to resolve the matter informally by emailing support@velinfitness.com.
• Subject to applicable law, the courts of Victoria, Australia have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
• Nothing in this section prevents you from exercising rights you have under the law of your home jurisdiction where those rights cannot be excluded by agreement.

• If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• These Terms, together with the Privacy Policy, constitute the entire agreement between you and Velin regarding the Service and supersede any prior agreements relating to the same subject matter.

For legal queries, contact legal@velinfitness.com.

For general support, contact support@velinfitness.com.

Velin Tech Pty Ltd, Australia.